3D Foil Art Frequently Asked Questions and Help Information

Frequently Asked Questions We are now accepting Visa, MasterCard and Discover credit cards. If the product you want to purchase only shows PayPal, please contact us at orders @ sunrise-melodies . com (no spaces) with the item number, name and price and we will send you a bill including S&H. Rush orders are available for a $15.00 fee. You must email us immediately if you want a rush order and we will send you a bill for $15.00 plus the additional express mail charges. Rush orders go out one to two business days from the day after we receive your order. No same day shipping. 1. Foil Art Care - Proper Matting and Preservation Instructions 2. Secure Online Payments 3. How To Place An Order 4. First time using PayPal 5. PayPal Error Resolution 6. How and when orders are shipped 7. Shipping Locations 8. Shipping Charges 9. APO/FPO Addresses 10. Return Policies

1. Foil Art Care - Proper Matting, Framing and Preservation Instructions Do not expose your foil art print to heat or direct sunlight. To preserve your foil art print, framing under glass is highly recommended. For foil posters, we suggest that you bring your unpacked poster directly to a professional framer. When matting your print, it is advised that you use a water-based PVA or dextrin adhesive mixed with a minimum of water and applied cold. Hot or solvent-based adhesives must NOT be used under any circumstances. As long as an application does not involve heat, you can frame your foil prints any way you like, including under non-glare acrylic glass. All foil art is inspected by two people before it is shipped. There are no returns, exchanges or refunds for foil art under any circumstances.

2. Why we use PayPal Secure Online Payments With PayPal payments no one sees your financial information. You can use any bank account, debit card or credit card to make payments. You can complete your payment first and then decide whether to save your information for future PayPal transactions. If you choose to set up a PayPal account, once your PayPal account is set up, you only enter your email address and password after clicking on the checkout button and being brought to the PayPal Secure Payments website. We value your security and privacy and never share any information with anyone. We do not see your bank accounts, credit card or debit card account information. A PayPal account is NOT REQUIRED in order to make payments via PayPal. You must accept the PayPal cookies that you are asked to approve. They include 2o7.net and paypalobjects.com

3. How To Place An Order

Please click on the “Add to Cart” button located near the product image that you want to purchase. A new page will open that lists and automatically updates your selections as you shop. If an incorrect button is pressed, it is easy to correct your order because our order form is user friendly and easy to update. When you click on the “Continue Shopping” button in PayPal, you will return to the last page you viewed on our website.

When you're ready to complete your order, please click on the “Checkout” button on your order form. The order form page opens as a second window (page) in your browser (Netscape, Internet Explorer and more).

If you happen to close the order form page, click on the “VIEW CART” link.

Please note: When ordering by Credit Card, your receipt will show our charge as being from "GIFTS PLUS".

4. First time using PayPal

When ordering, you MUST be able to accept "cookies" and you must have JavaScript enabled in your Browser. If you are signing up with a credit card and the Credit Card Verification Code window does not appear where you insert your "credit card verification number", JavaScript has been disabled or is not working on your computer.

In this case you must click the "refresh" or "reload" button to make the entry box appear. If this doesn't work and you still have problems, please let us know, and we'll do our best to help you correct the problem.

   Aquatic
   Birds
   Cats & Kittens
   Dogs & Puppies
   Eagles
   Horses
   Wildlife
   Wolves

Children

Dolphins

Eagles

Elves

Fairies

Fairy Tales

   Dreamscapes
   Elves
   Fairies
   Magical
   Shakespearean
   Unicorns
   Wizards

For Children

Floral

   Christmas
   Memorial Day
   Valentine's Day

Horses

Humor

In Memoriam

Jean& Ron Henry

Josephine Wall

Kissing

Magical

Maps - Antique

Music

Native American

Nativity

Nostalgia

Occasions

Patriotic

People

Virgin & Child

Romance Scenic

Spiritual

Transportation

Victorian

Virgin and Child

Weddings

Wizards

5. PayPal Error Resolution

Occasionally, if the browser loads too slowly due to heavy internet traffic, you may get an error with PayPal when clicking on an Add to Cart button. Try again in a few minutes or bookmark the page and try again.

When ordering, you MUST be able to accept the PayPal cookies and you must have JavaScript enabled in your Browser.

If you receive a message to enable cookies and you use Internet Explorer 6.0, ensure that your Security level is set to Medium. Please follow these directions:

1. Open your Internet Explorer browser
2. Click 'Tools' located at the top of the browser and select 'Internet Options'
3. Click 'Security' at the top
4. Click 'Default Level' at the bottom
5. Click 'OK' to exit all screens and log in to your PayPal Account

If you continue to receive the message that your browser is unable to accept cookies, please include the PayPal cookie in your Privacy settings to allow access to the PayPal website, as follows:

1. Open your Internet Explorer browser
2. Click 'Tools' located at the top of the browser and select 'Internet Options'
3. Click 'Privacy' located at the top of the window
4. Click 'Edit' located near the bottom of the window
5. In the 'Address of Web site' box, type https://www.paypal.com and click 'Allow'
6. Click 'OK' to exit all screens and log in to your PayPal Account

Please note: If your 'Edit' button is grayed out, move the slider bar down until the edit button appears.

If problems persist after you have tried the above error resolutions, please contact us and let us know specifically what is happening and we will do our best to correct the problem.

6. How and when orders are shipped?

Most orders are shipped within two to three (2 – 3) business days, depending upon the order size and product quantities in stock. Infrequently, an order may take up to two weeks if a print is placed on back order. We will notify you of any prints placed on back order.

7. Shipping Locations

We ship to the 48 contiguous United States, however we do make exceptions. Customers from Alaska, Hawaii and international locations - MINIMUM ORDER $100.00. Please email us your order and shipping address. We will calculate your shipping charges and email you a PayPal invoice that includes a $15.00 handling fee in addition to the shipping charges.

8. Shipping Charges

$0.01 - 13.99 = 6.95
$14.00 - 29.99 = 8.95
$30.00 - 49.99 = 11.95
$50.00 - 99.99 = 14.95
$100.00 and over = 21.95

ORDERS OVER $150.00:
Please contact us with your order and shipping address before completing the checkout process, so that we may give you the CORRECT shipping total.

9. APO/FPO Addresses

We do not ship to APO / FPO addresses. We will ship to an address of someone who can then ship the package to you.

10. Return Policies

We are confident that you will be satisfied with our products. If there is an error on our part, we will exchange the product or give a credit toward your next purchase, as soon as we receive the return. This is provided that the product is returned the same way it was shipped, including packing materials and that the item is not damaged in any way. In addition, please follow the below instructions:

Send an email with your order reference number. This is your PayPal Transaction number found in the email you received confirming your order. If you no longer have that email, please log into your PayPal account and copy and paste the number from your transaction. No returns without prior authorization. Return instructions must be followed as directed. Unauthorized returns are subject to a 15% processing fee and a $10.00 administrative charge. No exceptions.

For Post Office Returns:
Should a package sent via the Post Office arrive damaged, please show it to the driver, letter carrier or your local post office immediately and fill out a claim form. You must bring the package in its entirety to the post office. That includes the product, the box and the packing materials. The post office requires that the recipient initiate the claim. As soon as we receive the Filled Out Claim Form, we will complete our section of the Claim Form and send you a replacement. No additional shipping and handling charges will be assessed for damaged exchanges. No replacements without proof of damage via a Postal Claim Form.

For UPS and FEDEX Returns:
When a delivery attempt is being made, if your package is in any way visibly damaged (bent, torn, crushed), please refuse the package immediately and note the type of damage on the delivery bill. Have the driver sign it, acknowledging the damage and keep your receipt. Email us immediately to let us know your package was damaged in transit. A claim will be filed on your behalf and your merchandise will be replaced once we are notified of the damage. Damaged shipments should be reported within 5 days of receipt. No replacements without proof of damage.

All foil art is inspected by two people before it is shipped. There are no returns, exchanges or refunds for foil art under any circumstances.

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